ULTORA Slow Diet Protein Black Sesame & Kinako Flavor 1kg

Sure. We source all of our products directly from Japanese manufacturers and inspect all of our products for authenticity and quality assurance before they leave our warehouse in Japan.

All brands sold on our website are of Japanese origin, with the majority of products being made in Japan. In certain instances, some brands' products may be manufactured in other countries, which will be clearly indicated in the product description.

You may cancel your order by contacting us through the Customer Center within 1 hour after placing the order. If the order has already been shipped or more than 1 hour has passed, you'll need to follow our returns process.

All orders placed with us are usually processed within 3 business days. International delivery takes 4-21 days depending on the shipping method and country.

If we are not able to prepare your order for shipping within 3 business days for some reason, we will contact you via email.

**In some cases, if some of the products are out of stock, it might take us about 5-9 business days.

**Please note that the Japanese holidays are not counted as business days.

An international order might be subject to customs duties, taxes(VAT, GST, Sales Tax, etc.) and fees levied by the destination country. These charges are the buyer’s responsibility.

Customs policies vary widely from country to country. For more information, please check with your country’s customs office to determine what these additional costs might be.

Please note that when customs clearance procedures are required, it can cause delays beyond the original delivery estimates.​

When sending personal parcels from Japan to destinations worldwide, the applicable tax-free allowances and customs procedures vary by country. Each country has its own customs regulations regarding tax-free allowances for personal parcels. Here are some examples:​

・ United States: Personal shipments valued at $800 USD or less are generally exempt from duties and taxes.​

・ European Union: The exemption limit varies by country but is generally around €150 EUR.​

・ Canada: Goods valued at CAN$20 or less are exempt from duties and taxes, with certain exclusions.​

・ Australia: Goods valued at AUD 1,000 or less are generally exempt from duties and taxes, excluding alcohol and tobacco products.​

・ United Kingdom: Goods valued at £135 or less are exempt from duties and taxes, excluding excise goods.
・ New Zealand: Goods valued at NZ$1,000 or less are generally exempt from duties and taxes, excluding alcohol and tobacco products.​

Feel free to contact us through our contact page! We will be happy to assist you.