Shipping & Delivery

2. Additional Shipping Information

• Shipping Coverage: We ship worldwide! However, some regions may have restrictions due to local regulations. If you’re unsure whether we ship to your country, please check at checkout or contact us.

• Processing Time: Orders are typically processed within 1-3 business days before shipping. In some cases, if some of the products are out of stock, it might take us about 5-9 business days.

• Customs & Import Duties: Depending on your country's regulations, additional customs duties or taxes may apply. Customers are responsible for any fees imposed by their local customs office.

• Order Tracking: Once your order has shipped, we will provide a tracking number via email so you can monitor your delivery.

3. Understanding Duties and Taxes

At WowNippon, our goal is to make your shopping experience as smooth and transparent as possible. For international orders, this includes being upfront about any applicable duties and taxes. Below is an overview of duties and taxes—please read this information carefully.

Customs Duties:
These are import taxes imposed by the customs authority of the destination country. The amount charged depends on factors such as the type of product, its value, and local regulations.

Taxes (VAT, GST, Sales Tax, etc.):
These are consumption taxes applied to goods and services. The type and rate of tax will vary depending on the country receiving the shipment.

4. Delivery Duties Unpaid (DDU) – Default Shipping Method

Customer Responsibility:
All international orders are shipped using the Delivery Duties Unpaid (DDU) method by default. This means you, the customer, are responsible for paying any applicable customs duties, taxes, import fees, or brokerage charges imposed by your country’s customs authority.

Payment Upon Delivery:
These fees will be collected by the shipping carrier or local customs office at the time of delivery.

Consequences of Non-Payment:
If these charges are not paid, it may result in:

• Delays in delivery

• Additional storage or handling fees

• The package being returned to our warehouse (with return shipping costs charged to you)

• Possible confiscation or disposal of the parcel by customs

Important Note:
We are not responsible for any losses, delays, or additional costs arising from your refusal or failure to pay the required customs duties and taxes under the DDU shipping method.

5. Regarding Customs Declaration

It is the importer’s responsibility to be aware of and comply with their country’s import laws and regulations.

We strongly recommend contacting your local customs office for detailed information regarding applicable duties, taxes, and import requirements.

Please note that you may also be asked to provide additional documentation to facilitate customs clearance.

6. Cancellations

Unfortunately, once your order is placed, it cannot be cancelled, modified, or updated in any way, including changes to payment methods or shipping details. This is because we reserve and begin processing your items shortly after the order is placed.

However, if you’ve made an error or accidentally placed a duplicate order, you have a 1-Hour Grace Period to request a cancellation. After 60 minutes or once the order has been shipped, you will need to follow our returns process.

7. Contact Us

If you have any questions about your order’s shipment or need further assistance, please click here to contact our customer support team.

Thank you for shopping with WowNippon! We appreciate your support and look forward to delivering the best of Japan to your doorstep. 

Last updated: July 25, 2025